Privacy Policy

We respect and protect the personal information and health data of every user.

1. Introduction & Scope

Shenzhen Suntop Technology Co., Ltd. (“we”, “US”, “SUNTOP”) is committed to protecting your personal information. This Privacy Policy applies to the products and services we provide through this website, our smart wearables (including but not limited to smart rings, open-ear earbuds and smart bands) and related mobile applications.

2. Information We Collect

Account information: name, email address, phone number, country/region, provided when you register or contact us.
Device & sensor data: device model, serial number, firmware version, and health-related data captured by your device — heart rate, blood oxygen, sleep, HRV and activity data.
Usage records: your interactions, preferences, crash logs and service diagnostics.
Communications: the content you share with us via forms, email or WhatsApp.

3. How We Use Information

To provide services: device pairing, data sync, health analysis and personalized insights;
To improve products and services: analyzing usage patterns, refining algorithms and user experience;
Customer support: responding to inquiries, repairs and after-sales requests;
Security: identity verification, fraud prevention and troubleshooting;
To send product updates and service information, subject to your consent.

4. Special Protection for Health Data

Health and physiological data are sensitive personal information. We process such data only within the minimum scope necessary to deliver health services, protected by encryption in transit and at rest, and used strictly within the scope of your authorization. Without your separate consent, we will not use health data for personalized advertising or share it with third parties.

5. Sharing, Disclosure & No Selling

We do not sell your personal information. We may share it only when: you give explicit consent; it is necessary to deliver the service (e.g., cloud hosting or logistics providers bound by strict confidentiality obligations); required by applicable laws or compulsory requests from judicial or administrative authorities; or in connection with a merger or acquisition, handled in accordance with law.

6. Cookies & Similar Technologies

This website uses cookies and similar technologies to keep the site running, remember your preferences and analyze traffic (e.g., page views and visitor regions). You may manage or delete cookies in your browser settings, though some features may not function properly as a result.

7. Data Storage & Security

Your data is stored on cloud servers that meet recognized security standards (including data centers inside and outside the People’s Republic of China). We apply industry-standard technical and organizational measures — encrypted transmission, access control and de-identification — to prevent unauthorized access, disclosure, alteration or loss. Data is retained only as long as necessary for the purposes described above, after which it is deleted or anonymized.

8. Your Rights

Access and correction: view, copy and correct your personal information;
Deletion: request deletion of your personal information where permitted by law;
Withdraw consent: withdraw a previous consent at any time (without affecting prior lawful processing);
Account deletion: close your account, after which we stop providing services and handle related data as required by law;
If you are located in the EU (GDPR) or California, USA (CCPA), you additionally enjoy the rights granted under those laws, including the right to know, the right to opt out and the right to data portability.

9. Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from children. If you are a minor, please read this policy with a guardian and use our services only with a guardian’s consent.

10. Changes to This Policy

We may update this policy from time to time. For material changes, we will post a notice in a prominent place on this website and, where appropriate, notify you by on-site banner or email.

11. Contact Us

If you have any questions, comments or complaints about this policy or our data practices, please contact us:

Email: [email protected]
Address: Science and Technology Park (South), Nanshan District, Shenzhen, Guangdong, China
Phone: +86 136 0040 8977

Last updated: September 23, 2026. This is a general template — have it reviewed by legal counsel according to your actual business before going live.